|Don't Buy Mazda CX-9
9th February 2008 I picked up my new CX-9 from Penfolds
Mazda, Burwood Victoria, Australia.
say I was very impressed by salesman Ivan Tang's very thoughtful
30 minute explanation of the car, its features and how they worked.
it all turned sour.
opened the rear door/bootlid, I noticed that the 'cargo cover' that
these cars all have over the luggage compartment was missing.
asked him where it was, he was like: “Its an optional extra
on these cars ! It is not an optional extra on the CX-7, but for
a CX-9 its an optional extra because Mazda Australia have decided
its an optional extra. It is not cheap either, its around $479.
And you can't get one now anyway because spare parts will be closed.”
out they are between $317 and $416, although in the US they are
around $240 AUD. (They look like they probably only cost $20 to
to my reaction Ivan brought in his boss the sales manager, who apologised
but confirmed what Ivan had said.
a picture of one: Please
Click Here: If you can't find it don't worry. Penfold
Mazda's 'Dealer principal' had trouble too. Go to 'accessories',
and if you get stuck at that point click on - "protect inside" of
all places )
It just goes to show. One obviously can't assume anything. Any progress
made with one model disappears again with the next. Some penny pinching
manager somewhere has again made a decision to improve his short
term bonus,and hang the company's long term profits. Or maybe its
the Ford influence creeping in. Lockable petrol caps one year, not
lockable the next.
this be an optional extra ?
not an optional extra on my 1983 base model Ford laser.
not an optional extra on my 1987 base model Holden Astra.
not an optional extra on my 1995 Mitsubishi Lancer hatch
not an optional extra on the CX-7
not an optional extra on the current model Mazda 6 hatch that my
is not an optional extra with any other hatch I have ever heard
this an optional extra is just totally extraordinary. The car is
virtually un-usable in this day and age without one. You can't take
it anywhere without having anything you take fully exposed to prying
eyes and thieves.
is presently filled with an assortment of tools and equipment. I
was nearly going to buy a Triton Ute.
is doing with its CX-9 is like making the spare wheel an optional
extra, or a jack into an optional extra, (maybe it is... I haven't
checked yet), and then not telling you until you have signed the
papers, paid your money and are driving out the door, in the full
knowledge that you can't be without one and you will have to pay
another couple of hundred before you leave.
to Penfolds Mazda Burwood and we wrote to Mazda Head Office in Mount
Letter to Penfolds Mazda Burwood Victoria
Letter to Mazda Australian Head Office Mount
Letter to the Age
day, Penfold's “dealer principal” called us. But rather
than trying to learn how frustrated and angry we had become, and
then perhaps calling Mazda Australia to influence a change in its
its stance, he immediately went to what is supposedly the company
are not trying to save costs. Most people would use the vehicle
as a 7 seater. The cover doesn't work when the 2 back seats are
up. So the cover would just sit in most people's garages unused.
there are no cost savings, why not issue 'cargo covers' with each
car, and anyone who doesn't want one can leave it with their dealer.
they are not standard equipment because they would hardly ever be
used, how long before they stop issuing a wheel jack or spare tyre
for the same reason ?
by the way, their brochure doesn't even mention it - as an optional
extra or otherwise - nor did the lady who cold called me the day
before pickup suggesting I pay extra for scotch-guarding the seats
because otherwise they were bound to be ruined. (Really if that
is the case Mazda should scotchguard the seat too). .
We will not take this off our website until Mazda CX-9 supplies
cargo covers as part of the car and issues a refund for anyone
they have charged to date. To us this is only the first shot in
this war and we will update this site with all developments as they
Feb: Posted on Product Reviews. Click here to view
25 Feb 2008.
Mazda Australia wrote us a letter along the lines that the CX-9
was really just a "soccer mum" style people mover. The guys at work actually called the Mazda CX-9 a girlie car. So if you're a true blue guy - don't but a Mazda CX-9.
Remember: The dealer himself said: "No-one really
would contemplate using one to carry goods in. So it clearly doesn't
need a hatch cover". (Obviously 'the shopping' doesn't warrant one,
and too bad if mum has a laptop or something).
5 March 2008.
Steven Johnstone from Penfolds Mazda called. He was like: "Obviously
you have the website up. If Mazda were to provide you with a
free cargo cover, would you be prepared to take it down ?!"
So there you go. If you want a free cargo cover, just put up a website
like this !
Sure we want a free cargo cover. If
we get one we will let everyone know. But that doesn't mean we take
the site down. It only means we don't go to the small claims court
with the matter.
For an update on the cargo cover issue
- see below
Other Mazda CX-9 Problems,
issues and complaints:
The super wide and too high central consoleis becoming a real problem.
One simply can't rest one's arm on it. It is just too high. Its
like sitting in a airplane with a passenger whose arm is on "your"
armrest. One feels like constantly elbowing it aside. Check this
out carefully before you are tempted to buy. (Now, 2 months later it has become
the absolute main reason why I'm still to driving my wonderful 1999 Magna to work.
The relief from not having to elbow a centre console out the way ever Monday morning is just superb.)
The rear door won't close properly when the car is parked "sideways"
on a slope. It seems as if the top, hinged area, becomes warped
or buckled under the weight of the door, and when closing it, the
door does not snap cleanly into its bottom catch.
Fuel consumption over the first 1000 km is averaging 15.6 Lt per
The Clock Problem: If you switch to viewing fuel consumption, 'distance
to destination' or any of those options, you lose the clock ! You
then have to reach right over past the centre to get the clock display
back (and lose whatever else you were looking at instead.) Looks
like after 100 years of car design, they've suddenly forgotten about
the clock,and how every other car in the world has it constantly
on display somewhere.
Maybe they think people would rather dig out their phone to see
the time if they are also watching the fuel consumption.
There are so many things wrong with this car that we are beginning
to think the glowing blog reports are written by Ford's advertising
More on Cargo Covers: They also need a small cover for behind the
back row seats. But guess what ? They don't even make one. ..
Whilst this is not really a public blogging site we have had
some interesting feedback from quite a few readers.
If you want them put up I''ll put them up !!
Sent: Sunday, July 12, 2009 12:00 PM
Subject: ANOTHER BAD EXPERIENCE - MAZDA CX9 LUXURY
If you are still taking CX9 complaints, let me add to the list:
1) SPACE SAVER TYRE FITTED TO CX9 LUXURY
In August 2008 I purchased a new CX9 luxury, my wife thought it
nice car! I told the sales person of my specific requirement for
size spare as I drive in NSW country. The sales person specifically
told me that the CX9 tyre was full size. I looked under the car
it did appear to be full size.
OK, no problem until June 2009, but then I got a damaged side wall
150km from home. When I changed the tyre - shock horror - it's a
yellow space saver with an 80km max speed limit (you can't see the
yellow because the yellow side is on the topside when the spare
position under the car)
OK, I was angry, but I thought there you go, the sales person will
anything to get the sale, what did I really expect, so I'll fix
myself by buying a spare full size rim and tyre - but, then came
2nd and 3rd problems:
2) NO CX9 LUXURY TYRES AVAILABLE IN AUSTRALIA
I continue my trip, a further 40km on the space saver to my
destination and pull into a major tyre distributor and ask them
replace the tyre.
Whoops, they make a call, and then tell me: 'We can't get one of
these tyres, there are none in Australia.'
I then phone the local Mazda dealer, and they tell me:'We don't
any of these tyres, we can't fit one today.'
I then phone my selling dealer, and they tell me:
'We can't supply one of these tyres, we don't have them, we get
tyres from Bob Jane, try them.'
So, I am faced with a trip home over 160km on an 80km limited space
saver - it takes 3 hours instead of the usual 2 hrs. You can imagine
I'm pretty fed up!!
Next day is Saturday and I go to nearest Bob Jane outlet and ask
to supply a new tyre - whoops: 'We don't have one of these tyres,
we'll try and get one for you, call us Monday.'
I ask them can they also get me 2 x tyres and a new rim as well
can replace the space saver - more of this below...
Monday, call Bob Jane - 'bad news, we can't get one of these tyres,
there are none in Australia.'
Monday, contact Mazda customer relations - tell them the problem
ask what's going on? Why aren't there any tyres available? No real
answer, but faced with choice of getting a tyre or paying for me
hire a 4WD the following Friday for a long trip- they tell me they
will have a tyre for me, so I will only have to drive around on
space saver for 6 days - I use one of my other cars.
Thursday, tyre is available and I am told to go to local Bridgestone
dealer for supply.
3) NO ROOM TO FIT FULL SIZE SPARE INSTEAD OF SPACE SAVER
Contrary to my specific requirement of a full size spare because
country driving long distances, not only does the CX9 have 80km
limited space saver, it also has a moulded space under the petrol
tank, and can only fit a space saver. You cannot carry a full size
spare unless you put it in the rear cargo area.
All round disappointment and bitterness. Just coming up to 12 months
on current lease, as soon as I get to break even point for lease
out / trade in on this CX9 I will be selling it.
Q: WHAT WILL I BUY NEXT TIME?
A: MAZDA AUSTRALIA - PLEASE PAY ATTENTION
YES, I WILL BE BUYING ANOTHER HOLDEN (I have 3 holdens at the moment
x Astra and 1 x 1 tonner), AND NEVER AGAIN WILL I CONSIDER A MAZDA.
I'LL BUY ANOTHER CAPRICE (my 4th).
ALSO, TRUE TO THE ADAGE - A SATISFIED CUSTOMER TELLS 7 PEOPLE AND
UNHAPPY CUSTOMER TELLS 100 PEOPLE
AND ANOTHER COMPLAINT:
4) AUTO GEAR SELECT NOT ILLUMINATED ON CENTRE CONSOL AT NIGHT
???? How are you meant to know which gear you select between forward,
neutral and reverse??? Its all by touch, and guess work - Yes I
mis-selected between forward, neutral and reverse, fortunately no
accident (so far).
Feel free to post these problems - I want to tell at least 100
of my bad experience
Sent: Wednesday, July 08, 2009 2:03 AM
Subject: My 2008 Mazda CX9 Brakes Squeal
Lets see - Brakes squeal like hell when backing up, notified Mazda,
who stated this matter is not covered under warranty (car had 13k
miles/7 months of use) - Got the major runaround from corporate
regarding this issue - finally came down to regional manager stating
they will not fix the brake issue - I have not fixed the brakes,
and I enjoy people expressions when they look at a new car with
horrible screeching brakes that Mazda will not fix.
I understand why there is not a mileage monitor - My guess is that
we get @ 10 mpg. Overall, this is without a doubt, the worst car
that I have ever owned. Plan on selling it soon and buying an American
Mazda CX-9 - the Blue Tooth Hand Free kit:
The following contribution regarding Mazda Australia's provision
of the optional Blue Tooth Hands free kit is a must read for anyone
wanting to purchase a CX-9 in Australia:
----- Original Message -----
Sent: Saturday, August 23, 2008 1:35 PM
Subject: Re Mazda CX-9 Review
Just thought I would let you know that we have had a CX-9 for around
6 months and I agree with most you said. My issues are also a little
1) our fuel consumption is around 17.5/100 km and that is only if
we do a 3 hr country round trip once a month at around 110 km/hr
approx as I reset it when we started doing this. This is also with
me driving continuously with the display showing current l/km (therefore
no clock) so I can change the way I drive saving me around 12% from
the way I used to drive. Prior to the regular country round trip,
when we where only driving around town, we where averaging 19litres/100km
2) The other issue is the “Mazda Genuine integrated Bluetooth”.
We ordered this at $500 extra when purchasing the cars (Toyota etc
all offer it standard). We asked the dealer what it was and how
it worked. They all said they had never seen one and know little
about it. They had no pictures or brochures and still do not today.
We looked up the US web page and it showed a button on the steering
wheel and the Large LCD display showing numbers and signal strength
etc. What we got was a cheap after market computer mouse stuck to
our windscreen that I could have got for $200 after market. The
only integration is that it mutes the radio/CD when the phone is
being used. To answer the phone I have to reach up and aim very
carefully to press a very small button on the mouse that is stuck
to my windscreen. While doing this I have to tale my eyes off the
road etc. Why they get away saying it is a Mazda Genuine part I
will never know.
Overall the car is great but they have to spoil the whole experience
with penny pinching stunts, not to mention unrealistic fuel consumption
figures which cost us a whole lot more. Isn’t that false advertising
and against the law.
I am actually thinking of coping a loss and selling mine to move
into the Hyundai Santa fe Diesel as longer term I feel the CX-9
will be worth nothing in a couple of years with the way petrol is
When asked whether we could publish these comments 'Anon' replied:
Feel free to publish my comments.
When I filled out my after sales experience, I mentioned the Bluetooth.
Someone rang me and they actually admitted that they got the Bluetooth
locally from some car accessory place in Australia.
This means it can not actually be Genuine Mazda Part. Once again
If you have the Luxury model, you will probably notice in the roof
control panel where you activate the sunroof from etc, that there
is a small hole which emits a blue light. This is the integrated
Bluetooth microphone that the rest of the world get. You can add
that to my comments as well. Pictures below of the US Bluetooth.
Mazda Genuine integrated Bluetooth from the rest of the world.
Above shows you the signal strength connectivity etc
Above actually states the steering
wheel has the Bluetooth handsfree
See the handset Bluetooth integrated button on the steering wheel
left hand side.
What we get in Australia is:
What we actually get as a Genuine Mazda Part stuck to our windscreen
for the privilege of paying $500 for. You can get it after market
for $200. The integration is only a muting of the radio/CD player.
Not like the overseas integration. Try and find a picture of this
pitiful attempt of a Bluetooth on the Australian Mazda web page.
No luck so we buy what we think the rest of the world has got as
they are the only pictures we can get and end up with the picture
Compare the size of the “mouse” stuck to my screen with the service
sticker and you will realise how hard it is to answer the phone
by pressing the handset button under the plus and minus buttons
when driving to answer.
Remnants of overseas Bluetooth with Blue light showing where Bluetooth
Microphone should be
Hope this helps your cause and other owners and makes Mazda Australia
treat their clients better. Remember we are buying one of their
most expensive cars and this is what they do. Imagine if BMW or
Mercedes etc treated the clients who bought their most expensive
cars like this.
Cheers again Anon
Now lets see how long before Mazda want their Bluetooth brochure
pictures taken off. We'll see how petty they are and we'll let everyone
know how it goes.
Cargo Cover Update:
Update: In May 2009 we met with
Sam Johnston from Penfold Mazda for a preliminary hearing at VCAT
= Victoria's small claims tribunal..
He seemed to be mainly concerned about getting this information
removed from the website.
We would have liked them to take back the car. But in the knowledge
that any such action might well involve a lengthy and costly legal
journey from one court to the next, we settled the matter on the
basis of Mazda giving us a free cargo cover.
During the negotiations, Sam stated it may be some months before
they could get one as they had to come from Japan ! (So what if
its an urgent spare part and the car won't go till it gets here
It turned out it only took a week or so. Then when I went to collect
it, their Spare Parts guy pulled the box right out from under the
counter. It even had our company name on it. "Has anyone quoted
you for this yet? ", I was asked as he tapped into his computer.
In the ensuing 10 minutes, I explained it was free, explained the
whole case, tried to ring Sam Johnston - who was said to be unavailable
all week, and eventually left without the Mazda CX-9 Cargo Cover.
After writing to Penfolds Mazda once again, it was finally delivered